RETURNS AND EXCHANGES
If you are unhappy with your purchase or gift, llbd shop accepts returns for a full refund of the purchase price, or exchange, within 30 days of delivery. Refunds may only be issued to the credit card or Paypal account used for the original purchase of the merchandise. After 30 days, all sales are final.
All merchandise sold at 70% off the original price or more are FINAL SALE.
Returned or exchanged merchandise must be unworn, unwashed, undamaged and in resaleable condition. Items must be in the original plastic packaging and with the tags still attached. Merchandise not in its original packaging or requiring repackaging may be subject to a $4.00 repackaging charge per item. Shipping and gift packaging charges are non-refundable.
Returned merchandise that is damaged due to wear, having a perfumed or scented odor, dirt soiled or stained, will be rejected and sent back to the purchaser.
To make a return, send your item(s) along with a copy of the packing slip or invoice, to our return address below. The carrier selected for your return or exchange should allow for tracking and insurance for the value of the merchandise. Customers pay return shipping costs.
llbd shop - Returns & Exchanges
1951 Norman Drive
Questions? contact us at customer service:
- 1.847.494.9646, Monday through Friday, 9 am to 5 pm CT