customer care

CONTACT llbd shop

May we assist you?

E-mail:
info@llbdshop.com, or use our contact form.

Telephone: 1.847.494.9646.
Customer service representatives are available Monday through Friday, 9 am to 5 pm CT.

Mailing addresses:

  • Returns and Exchanges:
    llbd shop - Returns & Exchanges
    1951 Norman Drive
    Waukegan Illinois 60085
  • Operations-Distribution Center:
    llbd shop
    1951 Norman Drive
    Waukegan, Illinois 60085
  • Business Offices:
    llbd shop
    904 Fountain View Drive
    Deerfield, Illinois 60015

COUPON CODES

At various times, llbd shop offers coupon codes for discounts or free shipping. Only one coupon code may be used per order. Using all capital letters, enter the coupon code in the shopping bag and click "submit" before proceeding to checkout. If you have any questions or need help, call llbd shop customer service at 847-494-9646 or e-mail us at info@llbdshop.com

See our sales and coupons page for current coupon codes and special offers.

PREORDER POLICY

llbd shop offers preorders on selected styles. A preorder is an advance purchase of merchandise scheduled to ship at a future date, and is a great way to ensure your selection of styles and sizes for the coming season. Once you place your order, the items are reserved for you. Your order will be shipped as soon as we receive it from the manufacturer, usually in no more than four weeks.

You are charged for your purchase at the time you place your order. You also have the option of making a 50% deposit by entering coupon code PREORDER in the shopping bag and clicking "submit" before proceeding to checkout. You will be charged the balance due when the order is shipped. Any shipping discount earned as a result of size of purchase will be credited at that time.  Because once you place a preorder the items are no longer available for others to purchase, cancelled preorders are eligible for store credit only. Once you receive your merchandise, our normal return and exchange policy applies.

While rare, occasionally manufacturers are unable to provide the garment you ordered. If this occurs, you will receive a full refund for your preorder amount, and we will notify you immediately upon becoming aware of the situation. If you need any assistance or have questions about preorders, please call llbd shop customer service at 847.494.9646 Monday through Friday, from 9 am to 5 pm CT, or e-mail us at info@llbdshop.com, or use the "contact us" form.

PAYMENT

llbd shop accepts payment by  PayPal, Visa, Mastercard, American Express and Discover Card.

If you wish to make payment by check, please contact us at info@llbdshop.com (or 847.494.9646 from 9 am to 5 pm Central Time Monday through Friday) and we may help you complete the order.

 

SHIPPING AND SALES TAX


Orders over $100 always ship free

                                      (Continental U.S. standard shipping only.)

 
  • llbd shop merchandise may be purchased and shipped within the United States and Canada directly through our shopping bag and checkout process. For Internal purchases please contact us at customer service, info@llbdshop.com or 1.847.494.9646 
  • We use FedEx Ground, USPS Priority Mail, USPS First Class Package, or a comparable service for standard shipping in the continental U.S.
  • Your purchase will normally arrive in 2-6 business days after shipping
  • Shipments outside the continental U.S. may take longer
  • Next business day and second business day delivery is available for shipments within the continental U.S.
  • Orders received by 2 pm CT are shipped the same business day
  • Orders received after 2 pm CT are shipped the next business day
  • Orders placed on weekends and holidays will be shipped the next business day
  • You will receive an e-mail confirmation of your llbd shop order
  • A shipping notification e-mail will be sent to you with tracking information when your order has shipped
  • For protection of the garments, all apparel items are individually wrapped in a plastic polybag from the manufacturer to llbd shop, and from llbd shop to our customers

Note that deliveries, including next business day and second business day, are generally not available on weekends or legal holidays. For time sensitive deliveries, please contact customer service at 1.847.494.9646 or info@llbdshop.com to be sure we can accomodate your schedule.

Shipping prices are based on the purchase price of your order before taxes, as follows: 

Total Purchase Price
Standard Ground
Second Business Day
Next Business Day
Alaska/Hawaii
up to $50
$7.00 
$19.00
$27.00
$23.00
$50.01 to $100
$9.00
$21.00
$29.00
$24.00
over $100
Free 
$24.00
$31.00 $25.00



FREE STANDARD SHIPPING ON ORDERS OVER $100! No coupon code needed. Orders over $100.00 automatically ship free.

If you have questions about shipping or the status of your order:

Please e-mail: info@llbdshop.com

Or call us at 1.847.494.9646.
We are available Monday through Friday, 9 am to 5 pm CT.

Sales tax of 8% of the total purchase price is added for sales within Illinois.

GIFT PACKAGING AND GIFT MESSAGES

Send llbd shop gifts in our gift packaging designed to delight any little girl, along with a personalized message, just $6.00 per box.

  • Up to two apparel items may be included in one box.
  • Gift packaging may be ordered after adding an item to the shopping bag. Look just to the right of the picture of the item you placed in the shopping bag.
  • After selecting gift packaging, a pop-up will appear allowing you to enter the personal message that we will put on the gift card.
  • During the checkout process, you may tell us about any special handling or shipping instructions, as well as leave a free gift message that will be included on the packing slip if you do not wish to purchase gift packaging.

Apparel gifts are hand-wrapped in tissue then placed in our signature llbd shop matte black box, tied with a shear pink ribbon and bow.
Jewelry and small gifts arrive in our llbd shop jewelry box tied with pink ribbon and a bow, and placed our mini-eurotote shopping bag, with tissue.

Your personal message is printed on a llbd shop gift card and sent with all gift packaged items. Even if you don't select gift packaging, a complimentary gift message may be included on the packing slip during checkout.

Jewelry items are always sent in a jewelry box.

Prices are never included with gift items.

  

RETURNS AND EXCHANGES


If you are unhappy with your purchase or gift, llbd shop accepts returns for a full refund of the purchase price, or exchange, within 30 days of delivery. Refunds may only be issued to the credit card or payapl account used for the original purchase of the merchandise. After 30 days, all sales are final.

All merchandise sold at 70% off the original price or more are FINAL SALE.

Returned or exchanged merchandise must be unworn, unwashed, undamaged, and in resaleable condition. Items must be in the original plastic packaging and with the tags still attached. Merchandise not in its original packaging or requiring repackaging may be subject to a $4.00 repackaging charge per item. Shipping and gift packaging charges are non-refundable.

Returned merchandise that is damaged due to wear, having a perfumed or scented odor, dirt soiled or stained, will be rejected and sent back to the purchaser.

To make a return, send your item(s) along with a copy of the packing slip or invoice, to our return address below. The carrier selected for your return or exchange should allow for tracking and insurance for the value of the merchandise. Customers pay return shipping costs.

llbd shop - Returns & Exchanges
llbd shop - Returns & Exchanges
1951 Norman Drive
Waukegan Illinois 60085


For questions e-mail us at info@llbdshop.com, or call 1.847.494.9646, Monday through Friday, 9 am. to 5 pm CT.

GIFT CERTIFICATES

llbd shop gift certificates may be purchased in denominations of $25, $50, $75 or $100.

Place your order from the Gift Certificate page. Enter coupon code GIFTFREE in the shopping bag and click "submit" before checkout for free ground shipping of the gift certificate to you or to the recipient. You may enter a personal note in the "comments" box on the checkout page.

Gift certificates are redeemed by telephone (847.494.9646) or by e-mail (info@llbdshop.com) only, and have no expiration date. Gift certificates are redeemable for merchandise only--no cash refunds.

SIZE CHARTS

Helping you select the best size is important to us. In using this size chart information, keep in mind that height is usually a better indicator of size than weight, and weight a better indicator than age.  Find our general size chart here. A size chart link is also provided on the product detail page for each apparel item which includes a size chart from those designers making them available, or a general size chart.

PRIVACY AND SECURITY

Our customers' privacy and the security of their information are very important to us. Personal information you provide when placing an order is used to fill and ship your order. llbd shop does not sell, rent, or exchange your information with any party under any circumstances. We will not contact you by telephone unless necessary to ship your order. If you place an order, or if you join our mailing list, you may receive e-mails about new products, promotions or special offers. We will not abuse the privilege of having you on our list by sending too many e-mails. You may ask to be removed from our list at any time by sending us an e-mail at llbdshop@llbdshop.com, or by calling us at 1.847.494.9646. Except for the purpose of shipping an order you place, we will never disclose information you provide to us about another person, such as the address of someone you are sending a gift.

Non-personal data collected from orders placed may be used in an anonymous, aggregated fashion for internal statistical purposes only. Cookies used by llbd shop only apply to active sessions, while visitors are visiting our website or have our website open in their browser.
To offer safe and secure credit card processing, llbd shop uses the Authorize.net payment gateway. Authorize.net is compliant with Payment Card Industry (PCI) data security standards.

This policy was last modified on January 1, 2016.